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SMS Terms & Consent

Last updated: October 6, 2026

Clinic OS Pro is software that physical therapy clinics use to text their own patients. This page explains those texts: who sends them, how patients agree to them, what they say, and how to stop them.

1. Who sends the texts

Each clinic texts its patients from a local phone number registered with the mobile carriers in the clinic’s name, under the carriers’ A2P 10DLC program. The clinic is the sender of every message. Clinic OS Pro is the software the clinic uses to send them, through our messaging carrier, Telnyx LLC.

Clinic OS Pro does not currently send automated texts to clinic owners or to people who book a call on clinicospro.com. If that changes, we will update this page before the first message.

2. How patients agree

A clinic can text a patient only once the patient’s consent is on record, and the platform refuses to send a text without it. Consent is recorded in one of four ways:

  • On the clinic’s online intake form (app.clinicospro.com/c/[clinic]/intake), the patient ticks a box that starts unticked. We store the time, the IP address and the exact wording they agreed to.
  • When a clinic imports its patient list, the clinic owner confirms that everyone on it is an existing patient who gave their number for their care, and the owner is recorded as the person confirming.
  • At the front desk or by phone, a staff member records that the patient agreed, and the record shows who entered it.
  • Patients already on a clinic’s list before May 3, 2026 were flagged in a one-time backfill, and clinics are asked to collect their consent again at the next visit.

The wording on the online intake form is:

By providing your phone number and checking this box, you agree to receive text messages from [Clinic Name], including appointment reminders, treatment-related updates, and recall and reactivation messages. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of treatment or any service. We will not share your mobile information with third parties for promotional or marketing purposes.

The wording a patient agreed to is saved with their record and never changed afterwards.

3. What patients receive

The texts are about your care at that clinic:

  • appointment reminders, and requests to confirm a visit;
  • a follow-up after a missed visit, with a way to rebook;
  • a check-in when a plan of care falls behind;
  • occasional check-ins for past patients, such as a seasonal reminder;
  • a welcome message after a first visit.

For example:

  • “Hi [First name], reminder: your [Clinic] visit is Tuesday at 2:30 PM. Reply CONFIRM or call [clinic phone].”
  • “Hi [First name], we missed you today at [Clinic]. Let’s get you back on the schedule: [booking link]”

Message frequency varies with the clinic and with your care.

4. Stopping texts, and getting help

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END or QUIT to any text to stop all texts from that clinic. It takes effect at once, and that clinic sends nothing more to your number. You can also ask the clinic to stop texting you.

Reply HELP or INFO for the clinic’s contact details and how to opt out.

5. Message and data rates

Message and data rates may apply, depending on your mobile plan. Neither the clinic nor Clinic OS Pro charges you for receiving texts. Texts work on mobile numbers with the major carriers in the United States and Canada. Some prepaid plans, VoIP numbers and landlines can’t receive them.

6. Privacy

We will not share your mobile information with third parties for promotional or marketing purposes. Phone numbers, consent records and message history are never sold, rented or shared with marketers.

Message content is kept in Clinic OS Pro’s logs for delivery tracking and compliance. Texts are not end-to-end encrypted, so clinics are asked not to send clinical or financial details by text. The clinic controls its patients’ information, and Clinic OS Pro handles it on the clinic’s behalf. Our Privacy Policy has the details.

7. Health information

By default, the message templates leave out clinical details and amounts. A text usually contains only your first name, the clinic’s name and the appointment details. A clinic that adds more is responsible for making sure your consent covers it.

8. Changes to this page

We update this page when the law, the carriers’ rules or our practices change. The date at the top shows the latest change.

9. Questions or complaints

If you think you received a text without consent, or against these terms, email support@clinicospro.com, or contact the clinic that sent it. For wider privacy questions, see our Privacy Policy.